Pricing policy

Prices are shown in NOK. All prices include Norwegian VAT of 25%. The VAT will be deducted for orders shipped outside Norway.

Upon delivery, the customer is obliged to pay customs duties and other applicable taxes. Customs regulations vary from country to country, so the customer should contact the local customs office for further information.

If the package is not picked up by the customer and it incurred costs as a result of this, the customer is liable for the additional costs and will be charged all costs and expenses associated with the return shipment. This includes shipping costs, additional payments, charges, taxes, fees for pre-payments, return costs, charges, etc.

Tax-free shopping on komojewelry.no is not available. KOMO reserves the right to change prices of the products. The prices of the products will, during the time of placing an order, be valid throughout the process. We however take reservations for typing errors.

Payment
We accept the following credit- and debit cards: Visa and Mastercard via PayPal and Stripe. The amount for your order will not be charged until your order is shipped from KOMO.

 

Order confirmation
You will receive an order confirmation by e-mail shortly after placing your order. On rare occasions an item can be out of stock. Then you will be informed by e-mail.

 

Shipping
Your order will be dispatched within 1-3 workdays from the time you place your order. When your order is dispatched, you will receive a shipping confirmation by e-mail.

The shipping charges will be payed by KOMO.

Norwegian orders will be delivered within 2-3 days from the day you received your shipping confirmation.

International orders will be delivered within 5-10 days from the day you received your shipping confirmation.

Orders are not shipped or delivered on weekends and holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail as quick as possible and latest 30 days after the order was placed. Some delays may occur during sales, very busy periods, public holidays and severe weather conditions. Please notice that we are unable to deliver to P.O. box adresses.

Warranty
There is a 1 years warranty on products sold on www.komojewelry.no. This warranty covers manufacturing faults only, not wear and tear from regular use. Please contact us at info@komojewelry.no if you have a warranty claim, including order number, photos of the claim area and a description of the claim.

Disclaimer
KOMO does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, KOMO will contact you by e-mail. Although we do our best to display correct images, correct colours, info and prices, errors may occur.

Force majeure
In case of Force Majeure, KOMO’s obligations will be suspended. The contract between you and KOMO can, in such cases, be partially or fully terminated by yourself or by KOMO. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, KOMO will attempt to resolve all issues in a timely manner.

Age restrictions
Parental or guardian consent is required for customers under the age of 18.

Privacy policy
All your personal information is handled under strict confidence. KOMOJewelry.no will never give any of your personal information to 3rd parties.All information is encrypted for safety.

Measurements
All measurements are approximate and variance may occur. We have done our best but please have average sizing in mind and note that minor differences may occur.

Governing law
These terms of use are complied in accordance with Norwegian Law and the Norwegian courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may differ from Norway and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

Product care

All our jewelry are made with 925 sterling silver with gold plating, and are made with excellent goldsmith craftmanship. The Gold combinations are plated with a thick layer of 18Kt gold – but please note that with time the plating will be worn off. This is normal and not a reason for a claim. These surface treatments will fade over time because of contact with clothes, hard surfaces, sweat, perfume, hairspray, air pollution and others.
Everyday or very frequent wear, may speed up this process, especially on items like rings and bracelets, which have more frequent contact with surfaces.

We highly recommend to avoid lotion and other cosmetics to be in contact with your jewelry. Please do not wear your jewelry while sleeping and doing sports. Please remember to avoid exposing your jewelry to water, salt and sun.

Please store your jewelry in a dry room, never in the bathroom.