If you would like to make a return you must notify us within 14 days after having received your purchase and ship it to KOMO within the following 14 days from having notified us. To return an order please contact firstname.lastname@example.org and await our return confirmation. When received, you can return your order by the following procedure:
Make sure that the product is still in perfect condition with undamaged packaging and tags still attached. We reserve the right to refuse any returns that do not match with these critetia:
Place the product in a padded shipping box or padded envelope. Enclose the original sales receipt to the product. Write RETURN and NO COMMERCIAL VALUE on the package to ensure a faster expedition and that customs duties and other applicable taxes are not added. Do not include any invoice from KOMO in the return shipment. If requested by shipping company, put value to USD 10. If you don’t mark the shipment clearly with No Commercial Value/Return, we risk getting charged for import tax and custom. Any custom or VAT related costs due that the return package is not marked correctly, will be charged back to you.
Send the package to: KOMO Jewelry, Ekebergveien 19 a, 0196 Oslo
The return and financial responsibility is yours until it reaches KOMO and are confirmed by a delivery confirmation. Please notice that we can exchange your items to another size or type if available in stock. You will be charged for the new postage of the return.
Only regular priced items may be refunded, unfortunately sale items cannot be returned or refunded.